Refund policy

The Gift Chapter – Returns & Refund Policy

Thank you for shopping with The Gift Chapter. Every order is thoughtfully curated and carefully packed by us, and we hope you love every chapter of your purchase.

Returns

Due to the curated and gift-ready nature of our products, we can only accept returns if your order arrives damaged, faulty or if the items received differ significantly from what you ordered.

If there is an issue with your order, please contact us within 48 hours of delivery with photographic evidence so we can investigate and resolve the matter as quickly as possible.

Where appropriate, we will offer a replacement, full refund or partial refund.

As many of our products are made to order, curated or include food and self-care items, we are unable to accept returns or offer refunds for:

Change of mind
Personal preference
Opened or used products
Gift messages or personalised items

If you need to make changes to your order, please contact us before it has been dispatched. Unfortunately, once an order has been shipped, we are unable to make any amendments.

Blind Date With A Book

Our Blind Date With A Book collections are designed to celebrate the excitement of discovering a mystery read.

As the book title is intentionally kept a surprise, we cannot accept returns based on personal reading preferences.

To help us choose the perfect book, we encourage you to leave your Goodreads profile, a list of books you've already read, or photos of your bookshelf in the order notes or by contacting us after placing your order. We'll do our very best to avoid sending duplicate titles.

If you've previously ordered a Blind Date With A Book from us, simply let us know the title you received and we'll ensure your next surprise is a different one.

Should your book arrive damaged or incorrect, please contact us within 48 hours of delivery with photographs and we'll happily arrange a replacement or refund where appropriate.